Safer journeys
in South Africa
The safety and well-being of our communities will always be our number one priority. We’re committed to ensuring that our passengers and drivers feel as safe as possible when using our services.

Safety features

We've developed a unique set of tools and features designed to keep you safe while riding or driving with Bolt in South Africa.
Comprehensive insurance
Bolt Trip Protection covers up to R30 000 for unexpected injuries, medical expenses, and hospital stays for both passengers and drivers.
City map
Share ride details
Passengers can send their ride’s make, model, registration number and live location via a shareable link. All trips are also tracked and recorded.
Help at the tap of a button
Courtesy of Namola, passengers can quickly and discreetly alert the emergency services by tapping on a special SOS button inside the app.
Mobile phone in hand
Your number stays private
When drivers or passengers make a call via the internet (VoIP), the phone number remains hidden.
Women holding a mobile phone
The Women-only ride-type
A special ride-type that allows women to request rides only from women drivers.
Chat boxes
24/7 customer support
Our support team is always online. Send an email to or share your reports and queries directly through the Bolt app.
Steering wheel
Driver screening
Drivers must pass a thorough background check and receive an official police clearance certificate before they're allowed to use the platform.
2 men with a clock
Driving shift limits
Bolt drivers must stick to a set driving shift, allowing them to get sufficient rest and always stay fresh and alert at the wheel.
Staying safe before, during
and after your trip
Check that the driver’s face and registration plate match those shown in the app.
Our Share Ride Details feature and Emergency Assist button allow you to ride with extra peace of mind.
Rate your driver honestly. Drivers who repeatedly receive low ratings will lose access to the platform.
Ready to ride?

Or sign up as a Bolt driver.
© 2022 Bolt Technology OÜ