The safety and well-being of our communities will always be our number one priority. We’re committed to ensuring that our passengers and drivers feel as safe as possible when using our services.
We've developed a unique set of tools and features designed to keep you safe while riding or driving with Bolt in Nigeria.
Bolt Trip Protection
covers up to NGN 3,150,000 for unexpected injuries, medical expenses, and hospital stays for both passengers and drivers.
Share ride details
Passengers can send their ride's make, model, registration number and live location via a shareable link. All trips are also tracked and recorded.
Drivers must pass our thorough verification process powered by YouVerify and go through training before they're allowed to use the platform.
Your number stays private
When drivers or passengers make a call via the internet (VoIP), the phone number remains hidden.
24/7 customer support
Our support team is always online. Send an email to
or share your reports and queries directly through the Bolt app.
Staying safe before, during
and after your trip
Check that the driver’s face and registration plate match those shown in the app.
Our Share Ride Details feature and Emergency Assist button allow you to ride with extra peace of mind.
Rate your driver honestly. Drivers who repeatedly receive low ratings will lose access to the platform.
Safer journeys — before, during and after your trip
At Bolt, our mission is to connect you with affordable rides at the touch of a button. At the heart of this mission is to ensure that those rides are as safe as possible – before, during and after.
Bolt Trip Protection provides insurance for all Bolt passengers and drivers
Bolt Trip Protection is a no-cost, value-added insurance product that covers both passengers and drivers using the Bolt app.
Ready to ride?
as a Bolt driver.
© 2022 Bolt Technology OÜ