Safer journeys
in Nigeria

The safety and well-being of our communities will always be our number one priority. We’re committed to ensuring that our passengers and drivers feel as safe as possible when using our services.

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Safety features

We've developed a unique set of tools and features designed to keep you safe while riding or driving with Bolt in Nigeria.

Comprehensive insurance

Bolt Trip Protection covers up to NGN 3,150,000 for unexpected injuries, medical expenses, and hospital stays for both passengers and drivers.

Share ride details

Passengers can send their ride's make, model, registration number and live location via a shareable link. All trips are also tracked and recorded.

Driver screening

Drivers must pass our thorough verification process powered by YouVerify and go through training before they're allowed to use the platform.

Your number stays private

When drivers or passengers make a call via the internet (VoIP), the phone number remains hidden.

24/7 customer support

Our support team is always online. Send an email to nigeria@bolt.eu or share your reports and queries directly through the Bolt app.

Staying safe before, during
and after your trip

Before

Check that the driver’s face and registration plate match those shown in the app.

During

Our Share Ride Details feature and Emergency Assist button allow you to ride with extra peace of mind.

After

Rate your driver honestly. Drivers who repeatedly receive low ratings will lose access to the platform.